FAQ

My Neighbor Has DSL, But My Phone Line Doesn't Qualify. Why?
DSL is a distance-sensitive technology that works solely over copper phone lines. At this time, DSL is only available to customers residing within 3 "wire-run" miles (up to 18,000 feet) from their Internet service providers’ office. In addition, customers must be served over copper wires. Some wires may be capable of handling DSL and others may not, even in the same neighborhood. Most certainly, Internet service providers are working hard to overcome distance limitations to make DSL more widely available. Even though you may not qualify for DSL today, it is a very real possibility that you will be able to receive it in the near future as improvements are made to the technology.

Do I Need Additional Equipment To Get DSL?
You will need a 10Base-T Ethernet Network Interface Card (NIC). A NIC will not be included in the installation kit, however, your computer may already be equipped with one. If not, you can get a NIC at most computer stores rather cheaply.

Is my DSL speed guaranteed?
Connection speeds are not guaranteed and will depend on many factors such as the length and condition of the telephone wires connecting your house to your central office and general conditions on the Internet at any given time. As such, we offer a "best effort" service. That means we don't offer any throughput guarantees, but we will always do our best to provide you with the fastest connection your specific conditions will allow.

What equipment do I need on my computer to use DSL?
For external ADSL modems, you need a 10 Mb or 10/100 Mb Ethernet NIC (Network Interface Card). Install this card in your computer and install the drivers that come with it. You will also need a twisted-pair Ethernet cable RJ-45. The cable can be obtained with your Ethernet card at any computer store.  A DSL modem is also needed in order to connect you to the internet. You could either rent or purchase a DSL modem from us.
Which operating systems can I use with my DSL line?
You may use Windows 95, 98, ME, 2000, XP, Vista, Linux and Mac OS 10 or higher.

Will I get busy signals?
No. You will never get busy signals with DSL because there is no dialing involved. Instead, you are directly connected to the Internet via a dedicated connection that is used only by you.

Can I talk on the phone and use DSL Service at the same time?
Yes, you can talk on the phone and use your DSL service at the same time, on one phone line. There's no need to add an additional phone line for the DSL service.

What affects my connection speed?
When you connect to the Internet using a DSL modem, the speeds that you will experience will vary based on a variety of factors, including the following:
• Distance of your telephone line from our equipment
• Condition of telephone wiring inside and outside your location
• Computer configuration
• Network or Internet congestion
• Server and router speeds of the Web sites you access
• Other factors
Connection speed is the speed that data is transferred between your computer and the Logical Net Central Office during your initial connection to the DSL network. Throughput speed (also called download speed) refers to the rate that information is transferred from the Internet to your computer. It is the speed at which you receive data. Examples of receiving or downloading are reading a Web page, downloading a program, or receiving e-mail. Send speed (also called upload speed) refers to the rate that information is transferred from your computer to the Internet. Examples of sending or uploading are sending e-mail or sending files.